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An update for our customers - COVID-19 Lockdown Operations

Posted by Queenie on May 4, 2020 11:49:23 AM

*Please do not respond with your enquiries as comments to this blog - the relevant channels to contact are listed below - thanks!*

Hi All,

Here's an update for our customers on P&H operations during the Covid-19 Lockdown (Subject to change as new rules come in to play).

We hope you're keeping safe and well during this difficult time. Since our temporary closure began we have had many requests regarding servicing as we understand you all want to keep your bike in top condition either for your commute, or for when the government restrictions are lifted.

 

Bearing this in mind we have decided to open up our servicing and parts departments (running a reduced service/staff level) to assist our customers in need of either - this will begin on Tuesday after the bank holiday. Each department will be contactable by email only - you can reach our parts team at parts@phmotorcycles.co.uk or our service team at service@phmotorcycles.co.uk - once you've sent your request one of the team will give you a call back, so please make sure to leave your contact number when you send your request.

Please do not turn up unannounced at the showroom, we will have strict social distancing measures in place to protect our staff and customers and will be taking bookings by appointment only at this time. The procedure for any appointments will be explained when the team contact you after you send your request.

On the bike sales side of things, if you are interested in one of our used bikes then please get in touch at enquiries@phmotorcycles.co.uk - we will be able to arrange finance online and can deliver straight to your door! (The showroom will remain closed to customers. For any new bike orders please do contact us on the above so we can make arrangements for you to be at the front of the queue when we're back open! 

Clothing can be ordered via our online store or eBay

For any other enquiries please get in touch at our enquiries email address - enquiries@phmotorcycles.co.uk

Thank you all for your understanding during these difficult times, we've been inundated with messages of support and hope for the future and we can't wait to be back open at full capacity!

Best Wishes,

Paul & the P&H Motorcycles Team

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