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How we are operating post November Lockdown

Posted by Queenie on Dec 1, 2020 9:26:09 PM

Thank you once again for all your amazing support during these truly difficult times - we wouldn't have made it through this year without all our amazing customers.

Please read on below for how we're operating following the easing of the November lockdown.

  1. The wearing of masks is mandatory for all customers
    As per government guidance for retail environments we will be asking all customers to wear a mask in the showroom when visiting us. Where possible please bring a mask with you, however if for any reason you forget we do have a small amount available in store for £1 per mask.

    There are a few exceptions to the mask wearing rule:

    • Children under 11
    • If you are unable to put on or remove a mask because of a physical or mental illness, impairment or disability
    • If putting on, wearing or removing a face covering will cause you severe distress
    • If you need to take medication
    • To eat or drink (but only if you need to).
    • If you are providing assistance to someone who relies on lip reading to communicate
    • If a police officer or other official requests you to remove your face covering
  2. Bike Sales & Clothing by Appointment

    The appointment system for bike sales and clothing will continue for the time being - this has proven popular so far as it eliminates waiting time and enables us to limit numbers in store, keeping both our customers and staff safe. All service work will need to be pre-booked also. We won't be running an appointment system for parts/accessories but we'd ask that for all visits anyone pre-booked or hoping to walk in for parts heads to our side door, where someone will let you in and direct you where you need to go. (You are of course welcome to contact parts prior to your visit if you'd like to check stock or reserve an item). Walk-ins for Sales/Clothing may be possible, but you may have to wait depending on if our appointments are fully booked or there are too many people in the showroom. Service is open as normal. 

    Bike sales          enquiries@phmotorcycles.co.uk

    Service             service@phmotorcycles.co.uk

    Parts                parts@phmotorcycles.co.uk

    Clothing           clothing.appt@phmotorcycles.co.uk

  3. Online Sales will still be available
    Online/over the phone sales will still be ongoing for bike sales, clothing and accessories.

  4. We are still closed on Sundays
    We will remain closed on Sundays for the time being while we adjust to the "new normal" and any further government guidance. Demo's will continue running at a limited capacity 

  5. ART are back up and running with their full range of training (from New Rider Courses all the way up to full licence!)
    For more info please see the ART website.

We understand that some of these measures may still feel a little strange, but it's our hope that in working together we can help stop the spread of Covid-19 both in our local area or further afield.

If you have any questions or concerns you'd like to raise, please don't hesitate to get in touch on enquiries@phmotorcycles.co.uk

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